Faq's
Q: Can I view a product before I make a purchase?
A: Yes, please contact us to arrange to come to our warehouse (next to lakeside & the M25) and we will be happy to show you the product.
Q: Can I collect my product?
A: Yes, please contact us to arrange for you to come and collect your item from our warehouse (we are open Mon-Fri 8.00am-4.30pm & Sat 8.30am-12pm).
Q: What payment methods are acceptable?
A: Payment must be made prior to delivery.We accept all major credit / debit cards (excluding AMEX), bank transfers, cash or cheques (funds must be cleared before delivery can take place) or cash on collection.Unfortunately we cannot accept cash / payment on delivery as we are using 3rd party freight carriers.
Q: Can my purchase be delivered to a different address to that on my credit card?
A: Yes, you need to contact us prior to delivery for arrangements to be made.
Q: Are delivery times flexible?
A: Yes, we will endeavour to deliver at a time that is suitable to you.You will be kept in contact with via the delivery courier, throughout the delivery.From your product leaving our warehouse and reaching you.
Q: If I decide to purchase more than 1 item from you, can I receive a discount?
A: Yes, because we use pallet freight for delivery, it is usual that we can put more than 1 item on a pallet (depending on product sizes).Therefore where we can do this there will be only a single delivery charge, resulting in discount on further products.
Q: What happens if my product is damaged when I receive it?
A: We always recommend that you unpack and inspect your product upon delivery and before you sign for it.
If your item is found to be damaged please call us immediately & we will endeavour to resolve the problem.Depending on the problem / severity of the damage we will either exchange the product or arrange for replacement parts.
Please do not accept delivery of damaged goods without speaking to us.We cannot accept liability for damaged goods once delivery has been accepted.
Q: What happens if my product is faulty / becomes faulty?
A: In the unfortunate event that your product is faulty, please contact us immediately and we will arrange for an engineer to visit to rectify the problem.If this is not possible we will arrange for the faulty product to be exchanged.If your product becomes faulty after 28 days please refer to the manufacturers handbook for instructions on what to do next.All our products carry a manufacturers warranty of a minimum of one year (warranty period vary, so please refer to individual product / manufacturer for more details).
